Privacy Policy — Jaisalmer Sam Desert Safari

Last updated: 26 July 2026

1. Introduction

Jaisalmer Sam Desert Safari (“we,” “us,” “our”) operates the website jaisalmersamdesertsafari.com and provides desert camping, safari, and related travel services in Jaisalmer, Rajasthan. This Privacy Policy explains what personal information we collect when you visit our website or contact us about a booking, how we use it, and the choices you have.

By using our website, you acknowledge that your personal information will be handled as described in this Privacy Policy.

Our website may be accessed by visitors from countries outside India. By contacting us or requesting a booking, you acknowledge that your information may be processed in accordance with this Privacy Policy.

2. Information We Collect

Information you give us directly

When you fill out a contact or booking enquiry form, message us on WhatsApp, call us, or email us, we may collect:

• Your name
• Phone number and/or email address
• Travel dates, group size, and package preferences
• Any other details you choose to share with us, such as dietary requirements, special occasions, or accessibility needs

Depending on your booking, we may also ask for information necessary to arrange your stay, such as arrival details, pickup location, accommodation preferences, or special requests.

Information collected automatically

When you browse our website, our hosting provider may automatically collect:

• Your IP address and approximate location
• Browser type and device information
• The pages you visit and time spent on the site
• The website that referred you to us

Information from third-party contact tools

Our website includes a chat widget that lets you reach us directly via WhatsApp, phone, or email. If you use this to contact us, your message and contact details are shared with the relevant platform (for example, WhatsApp/Meta) according to that platform’s own privacy policy, in addition to being received by us directly.

We do not process online payments through this website.

3. Legal Basis for Processing Your Information

We process personal information where it is necessary to:

• Respond to your enquiry;
• Provide the services or booking you request;
• Comply with applicable legal obligations; and
• Operate, maintain, and improve our website and customer service.

4. How We Use Your Information

We use the information we collect to:

1. Respond to your enquiries and process booking requests

1. Arrange your stay, including transport, tent allocation, and any add-on activities you request
2. Communicate with you before, during, and after your stay, including confirming pickup arrangements
3. Operate, maintain, and improve our website and services
4. Comply with any legal or regulatory obligations that apply to us

We do not sell your personal information to third parties.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies, including:

• Essential cookies, needed for the website and its forms to function correctly
• Embedded content cookies, from any maps, videos, or other third-party content embedded on our pages
• Chat widget cookies, associated with our WhatsApp/contact widget, which may be set by that provider rather than by us directly

You can control or disable cookies through your browser settings, though disabling them may affect how some parts of the website function.

6. Sharing Your Information and Cross-Border Transfers

We may share your information with:

• Service providers who help us operate our website and communications, such as our hosting provider and chat/messaging tools
• Drivers and camp staff, as needed to arrange your pickup, transfers, and stay
• Legal or government authorities, where required by law

We do not share your information with third parties for their own marketing purposes without your consent.

Some of our service providers, including messaging platforms such as WhatsApp/Meta, may process information on servers located outside India. Where this occurs, we take reasonable steps to ensure your information receives appropriate protection.

7. Data Retention

We retain personal information only for as long as reasonably necessary to respond to your enquiry, complete your booking, and meet our legal or accounting requirements. Booking confirmations, invoices, and records required for GST or other tax purposes may be retained longer, in line with applicable legal requirements, even after your stay is complete. When personal information is no longer required, we will securely delete or anonymise it where reasonably practicable.

8. Your Rights

You may ask us at any time to:

• Tell you what personal information we hold about you
• Correct inaccurate information
• Delete your information, subject to any legal obligations we have to retain it (see Section 7)
• Opt out of promotional communications at any time; transactional messages relating to an existing booking may still be sent where necessary

To do so, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies directly.

10. Children’s Privacy

Our services are intended for adults booking travel and accommodation. We do not knowingly collect personal information directly from children. Group bookings that include children are made and managed by the adult booking on their behalf.

11. Data Security

We take reasonable steps to protect the personal information we hold from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise any of the rights described above, contact us at:

Jaisalmer Sam Desert Safari Madarsa Road, Gadisar Rd, near Honda showroom Jaisalmer, Rajasthan 345001 India

Phone / WhatsApp: +91 6377758597

Email: jaisalmersamdesertsafari.in@gmail.com

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The “Last updated” date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.